Hello! I’m Shawn Jones. I’m a product design leader and mentor. I have over 14 years of experience leading diverse teams through complex problems.
I approach teams with empathy and a people-first focus. I approach product development and strategy with data-driven, impactful decision-making for both the business and the customer. I’ve had the fantastic opportunity to collaborate with a diverse set of brands, including ezCater, Copper Banking, Charles Schwab, IBM, and the United States. My background is eclectic; I’ve led and built products within these industries: financial services, food and beverage services, corporate catering, learning and education, and e-commerce.
I am an avid traveler and adventurer. I live in Colorado, and it’s by far the most beautiful state to go on weekend getaways with the family. I enjoy hiking, skiing, and wine and bourbon tasting.
Companies I've helped grow
Past work experience
Sr. Product Design Manager
ezCater
Oct 2022 - Nov 2025
During my time at ezCater I led and managed both the Corporate Solutions and Supply teams and products. I led, grew, and managed a group of product designers, content writers and researchers through our Corporate Solutions teams including: Corporate Accounts and Relish and our Supply teams including: delivery, reliability, integrations, marketing programs, and our restaurant catering platform.
Select projects: Relish Admin Portal, Corporate Accounts Admin Portal, Relish iOS/Android app, Supply Self Service, Sponsored listings and marketing performance reporting
Director of Product Design
Copper Banking
Oct 2021 - Jul 2022
At a fast-paced startup, I led a lean design team to create a banking and investing app for teens and parents, establishing a scalable Design System and strategic prioritization framework. I mentored designers, launched Copper’s first educational investing product, and helped grow the user base from 300,000 to over 900,000 in six months.
Select projects: Copper Investing, Teen savings goals, Teen quizzes and rewards, P2P
Sr. UX Design Manager
Charles Schwab
Jun 2019 - Oct 2021
At Schwab, I led the Innovation Accelerator design team, coaching on agile practices and Schwab’s product lifecycle. I increased design thinking adoption through training over 200 employees and facilitated workshops to uncover client needs. Additionally, I helped define the 2020 design strategy and implemented initiatives to foster designer growth and collaboration.
Select projects: Gift of Financial Planning, Digital Goal Experience, Thematic Investing, Action Center
Sr. UX/UI Designer
IBM
May 2017 - Jun 2019
I designed learning management systems, websites, and mobile apps, including IBM’s AI Skills Academy, Quantum Computing for Executives, and Apprenticeship Academy. My work aligned with IBM’s strategic goals, successfully delivering impactful learning experiences to all IBM employees.
Select projects: Your Learning Chatbot, Your Learning Rewards Program, Artificial Intelligence Academy, Quantum Computing Academy, Always Be Learning Campaign.
Sr. Production Designer
Image 4
Feb 2017 - Apr 2017
As project manager and lead designer, I worked directly with clients to create spatial experiences in business interiors, exteriors, and trade show exhibits.
Graphic Designer (Intern)
VHB
Jul 2016 - Dec 2016
Organized over 10,000 icons and designed an icon library for reports, proposals, and collateral.
Transformed data sheets into clear and comprehensive infographics. As one of two experienced SketchUp users in the office, I developed SketchUp models from CAD files and blueprints to create realistic scenes for architects and project managers to show clients.
Graphic Designer
Alzheimer's Association MA/NH Chapter
Feb 2016 - Jul 2016
As lead designer, I designed several flyers, brochures, invitations, web banners, postcards, videos, and a billboard in Boston, MA. Created all collateral for the 2016 Walk to End Alzheimer’s.
Administrative Supervisor (YN2)
United States Navy
Jul 2008 - Jul 2013
As lead designer, I designed several flyers, brochures, invitations, web banners, postcards, videos, and a billboard in Boston, MA. Created all collateral for the 2016 Walk to End Alzheimer’s.
Past education
Bachelor of Art, User Experience Design
Northeastern University
Aug 2013 - Dec 2017
My core values
01
Growth mindset
Having a growth mindset means embracing challenges as opportunities to learn and viewing setbacks as valuable lessons rather than failures. It’s about staying curious, seeking continuous improvement, and believing that effort and perseverance lead to growth and success.
02
Be the voice of the customer
Being the voice of the customer means advocating for their needs, perspectives, and experiences at every stage of the product or service lifecycle. It involves deeply understanding their challenges and goals through research and feedback and ensuring that these insights guide decisions to create meaningful and user-centered solutions.
03
Move fast and learn things
Moving fast means defining, testing, and iterating to push ideas forward without over-investing in perfection. Mistakes are inevitable in this process, but they’re valuable learning opportunities that help refine solutions and lead to better outcomes with each iteration.
04
Trust through autonomy
Trust through autonomy means empowering individuals to take ownership of their work, demonstrating confidence in their abilities while providing the space to make decisions. This trust fosters accountability, creativity, and motivation, leading to stronger outcomes and more engaged teams.